I can't find your raw cupcakes to purchase?
Our raw cupcakes are no longer available.
How will my raw cake / truffles arrive?
All desserts will arrive frozen to ensure safe travel between destinations. This will not compromise the integrity of your order in both appearance and flavour. All desserts are frozen as part of the final step in our raw cooking method. See below.
How can I contact Little Raw Co.?
Our best point of contact is firstname.lastname@example.org with response time between 2-6 hours. Our 1300# number is an automated service only. Your call will be returned within 12-24 hours.
Do you offer flat rate delivery?
Yes we offer 11 unique delivery zones with a flat rate fee assigned to each. We also offer delivery discounts when you meet our minimum purchase amount. When you reach our online checkout your delivery zone will automatically appear based on the delivery address you provide. To find out more about delivery discounts click here.
Why do you follow a raw cooking method?
Each dessert is created using only a blender, food processor & dehydrator. By using plant based ingredients, we rely on the natural properties of each ingredient to help set the desserts into place. For example coconut oil helps to keep our desserts solidified.
What is your delivery window?
Our delivery window is 10am - 5pm Monday, Wednesday and Friday. We can't commit to a specific delivery time as our courier will plan a unique route each day. We advise that you organise your delivery the day prior if you need your order to meet a specific deadline.
Can I request an ETA for my delivery?
Email email@example.com at the time of placing your order so that we can provide an ETA. Note: all ETAs are subject to change.
Do I need to be home to receive my delivery?
It is preferable our courier obtains a proof of delivery signature. Alternatively state at time of booking (via email) that you require your order to be left unattended. You would need to leave an esky with ice packs at your residence or business location. Note Little Raw Co. does not take responsibility for deliveries left unattended.
Oops! My delivery came but I wasn't home, what now?
Our courier will call the phone number assigned to the recipient receiving the delivery. If you do not answer this call we have the right to leave your desserts at your address unattended. Little Raw Co. is not responsible for deliveries left unattended.
Can I change the delivery address whilst my desserts are en route?
If granted you will be required to pay the difference in transport costs plus you will incur an administration fee.
How should I care for my raw desserts?
Raw desserts should be kept refrigerated unless serving. See first FAQ above for more information.
How long will my raw desserts last in the fridge? Can I freeze them?
Your raw desserts will keep in the fridge for 5-7 days. You can freeze your desserts for up to 4 weeks.
Are your raw cakes / truffles gluten free?
Yes, all of our desserts are gluten free.
What about egg free, dairy free and other dietary requirements?
Yes, all of our desserts are egg free, dairy free, refined sugar free, vegan, soy free and paleo. Made from 100% natural ingredients, the way nature intended.
Can I include our corporate logo for corporate orders?
Yes, email us at firstname.lastname@example.org
Can I choose the flavour/colour of the personalised Birthday Age Piping?
Unfortunately no as flavours/ colours are subject to availability on the day.
Do you have a store I can visit?
As of June 2018 we operate solely as an online delivery service. Pick-up not available. We are exploring new pick-up points or retail locations soon!
What ingredients are used in your desserts?
We source organic plant based ingredients including tree nuts, coconut nectar, dates, cacao powder, cold pressed juices, coconut milk, vanilla powder, fresh fruit & vegetables just to name a few.
Why are your desserts unique from other raw desserts?
Our complex recipes follow a unique ingredient ratio to ensure you are left feeling light, satisfied, but also loved.
Are your desserts handmade?
Absolutely, we make each dessert by hand and in small batches to maintain quality.
Do you use organic ingredients?
We always endeavor to source mostly certified organic ingredients. The availability of some organic ingredients is dependent upon the season.